A long-term relationship is about trust. Quality and affordable service means to rely and therefore to trust.Our customers appreciate the fact that we are primarily engineers with experience and earned expertise. This means that we understand what we sell. Not only we can adapt our technology to each customers’ needs, but also provide quality service and maintenance.
We want to turn the biggest weakness in the market into our competitive advantage. How?
- First and foremost, we only service the technology we offer
- We do not make retrofitting, we focus on modern technologies
- We don’t hire technicians, we are technicians
- We provide warranty and post-warranty service for all machines in our offer
- Our suppliers provide 24-hour technical support
- We keep spare parts in stock so that we can respond promptly to any possible machine failure
- Additionally, in the event of a failure, we offer the possibility of temporarily using our production capacity
- We use advanced diagnostic tools and telemetry systems to increase the efficiency of service operations
- Reporting errors is simple and straightforward
- The machine’s digital service book increases the value of the machine when it is sold
WARRANTY SERVICEDepending on the type of technology we offer standard warranty service in the range of 1 – 3 years of operation, respectively. By the number of effective machine hours. More details can be found in the service and business conditions section..
GUARANTEE SERVICEBefore the expiry of the warranty service period, we will ensure the technical inspection and adequate maintenance of the machine, record in the machine service book and we will suggest the possibility of prolongation of a suitable type of service package from Colab according to the contractual conditions. Only regular maintenance, qualified and professional service can ensure reliable operation. State-of-the-art diagnostic tools and remote machine connections ensure good prevention, but the “manual job” must still be done by a qualified service technician.
RECOMMENDATIONTherefore, we recommend taking advantage of our wide range of service packages suitable for small, medium and large enterprises. A fair approach, a simple and transparent fault reporting system will significantly increase your efficiency and increase your profit.
|Regular payment||–||250 eur/year||* Dependent on the machine type||* Dependent on the machine type|
|Basic support||20 eur/hod.||0 eur||0 eur||0 eur|
|Technical support||40 eur/hrs.||0 eur||0 eur||0 eur|
|Price per km||0,35 eur/km||–||0,35 eur/km||0 eur|
|Time spent behind the wheel||10 eur/hrs.||–||10 eur/hrs.||0 eur|
|Work of technician on the spot||40 eur/hr||36 eur/hr (- 10 % off)||20 eur/hod. (- 50% off)||0 eur|
|Preparatory work of mechanic in service workshop||40 eur/hr||36 eur/hr (- 10% off)||20 eur/hr. (- 50% off )||0 eur|
|Komponenty||–||0% off||30% off||Based on contract|
|Analysis of the failure||30 eur/hr||–||0 eur/hr||0 eur|
REPAIR ANALYSIS DOES NOT APPLY IN THE EVENT OF A REPAIR APPROVAL AND AFTER A PROFESSIONAL ASSESSMENT BY A CERTIFIED TECHNIQUE. IN THE CASE OF REASONABLE NON-REFABILITY OF REPAIRING THE EQUIPMENT, THE LIABILITY OBLIGATION AND ACCEPTANCE OF THE NEW MACHINE BE COLLECTED BY COLAB A.S.
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